DermatologistOnCall answers your questions about seeing a dermatologist through our web-based visits or by using our mobile apps.

  • DermatologistOnCall is the largest online network of dermatologists in the U.S. Our services are available to residents of states where teledermatology is approved and where dermatologists in that state have joined our network. Residents in the following states may currently use DermatologistOnCall: AL, AZ, CA, CO, CT, DC, DE, FL, GA, HI, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MT, NC, NH, NJ, NY, OH, OK, OR, PA, TX, UT, VA, VT, WA, WI, WV. (Don’t see your state on the list? We’ll be adding the service to more states soon. Create a free account by starting a visit and we’ll notify you when it’s ready.)

  • Pregnant or nursing mothers, or those who are trying to become pregnant, are not permitted to conduct an online doctor visit.

  • Yes, but the patient will need a parent or legal guardian to provide consent, oversee the online or mobile visit, and handle payment details.

  • We make DermatologistOnCall services available to patients who are not capable of caring for themselves or are perhaps uncomfortable using technology. We provide these services through a surrogate contact who is legally authorized to act on behalf of a patient. All that is required is the surrogate’s relationship to the patient, the surrogate’s contact information, the patient’s name and the surrogate’s electronic signature to attest that the surrogate is legally authorized to act on the patient’s behalf.

  • Yes! For dermatologists, looking at digital photos uploaded by online patients mimics what they’ve already experienced during their education and training to become a dermatologist. Knowing how to analyze and diagnose conditions based on images is very familiar to them, which makes online dermatology such a natural extension of their practice. Of course, not every single medical case is suited for online dermatology; for example, annual full body examinations and certain procedures should be handled through in-office visits. However, thousands of skin, hair, and nail medical conditions can be diagnosed through the online visit format. And our online patients agree: consistently, 98% of them say they’d recommend the service to someone else.

  • You may select your preferred dermatologist among a list of those who are on our network and licensed to practice in your state. If you are currently seeing a dermatologist and they are on our network, you may select them — or pick someone new. You may also indicate that you have no preference, and your case will be handled by the first available doctor.

  • An online visit with a doctor on DermatologistOnCall will ask for much of the same information needed for an in-office visit. You will be asked about your current condition (including photos of it), your medical history, your doctor and pharmacy preferences, and insurance and payment information.

  • Seeing conditions from different angles and distances helps our dermatologists make more accurate diagnostic and treatment decisions. For best results, make sure the photos are taken where there is good light and that they are in focus. Do not alter the photos in any way (i.e. no filters or effects). Parental consent is needed for photos of underage patients.

  • The doctor may determine your condition will benefit from a prescribed medication. For states that allow e-prescriptions from teledermatology, the doctor will send an order of your prescription to your preferred pharmacy. In other states, the doctor will need to fax the order through their office.

  • It depends on the state where you live and its regulations. Our system will let you know if this is required, and will provide you with instructions on how to do the video call in order to complete your online visit.

  • DermatologistOnCall adheres to the national patient information security standards found in both HIPAA and HITECH regulations, including sharing information with any accepted insurance providers. Your photos, personal and medical information, video chat, or diagnosis will never be made public.

  • On average, you will receive a response from a dermatologist within 24 hours, unless you select a specific dermatologist who may not be able to provide treatment immediately. If that’s the case, you will be given options to either select another provider or wait for your preferred doctor to respond. All cases are completed within three business days.

  • A board-certified dermatologist will review your case and then provide you with a diagnosis and personalized treatment plan. You will be notified by email and/or text message when this plan is available for you to review. Your diagnosis and treatment plan will be available to print, fax a copy to your primary care physician, and be securely stored in your online DermatologistOnCall account to access at a later date. If your state permits e-prescriptions, your treatment plan may also include recommended medications routed to your preferred pharmacy. Your doctor will ask you for any additional information (or new photos) if needed. 

  • Your visit with DermatologistOnCall covers only the aspects of the online visit. Depending on your case, your doctor may determine that an in-office diagnostic or therapeutic procedure is needed to best address your condition. That in-office visit would be outside of DermatologistOnCall, and payment or insurance coverage for those services would be separate.

  • Your treatment plan will be very thorough and should provide you with all the information you need. However, if you have an additional question for your doctor, you may submit a message for up to 30 days after your visit.

  • The cost for conducting an online visit with DermatologistOnCall is $59.00, and we accept all major credit cards. We are also a covered benefit by Highmark Commercial Insurance (look up Highmark’s approved providers here). You may also use a Health Savings Account (HSA), Health Reimbursement Account (HRA), or Flexible Spending Account (FSA) for covering your care. If you have a promo code, be sure to enter the code on the payment page, so that the discount assigned to that code can be deducted from your visit cost. Promo codes cannot be combined with other discounts, including insurance.

    Costs of prescriptions and any follow-up appointments are not covered by the individual online visit fee.

  • You can use your desktop computer, tablet computer, or smartphone to access our destination website at www.DermatologistOnCall.com to start your visit there. Optionally, you can download the DermatologistOnCall mobile app for free from the App Store or on Google Play. (Please note that there currently is no app for Blackberry or Windows-based smartphones. You can still access us on those devices by going to www.DermatologistOnCall.com.) Certain may states require a quick video call with some types of visits; you will be notified if this affects you when you start your visit and be prompted to download a free video conferencing app based on your device.

  • Each visit covers the thorough review, diagnosis, and treatment recommendations for 1 condition.

  • Our online dermatologists are trained to diagnose and treat over 3,000 medical conditions affecting the skin, hair, and nails. 

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