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FAQs

Where is DermatologistOnCall available?

DermatologistOnCall is available in all 50 states and the District of Columbia.

Are there restrictions on who can use the service?

Those who are pregnant, trying to become pregnant, or nursing are not able to use the DermatologistOnCall platform.

Can a minor (under age 18) use the platform?

Yes, but the patient will need a surrogate – a parent or legal guardian - to provide consent, oversee the online or mobile visit, and handle payment details.

What if the patient is a family member over age 18 who needs assistance?

We make DermatologistOnCall services available to patients who cannot care for themselves or are not comfortable using technology by enabling a surrogate to assist with the visit. A surrogate is a contact who is legally authorized to act on behalf of a patient. All that is required to support a loved one on the platform is some basic information:

  • the surrogate's relationship to the patient
  • the surrogate's contact information
  • the patient's name
  • the surrogate's electronic signature to attest that the surrogate is legally authorized to act on the patient's behalf.

Can I choose my dermatologist?

Yes! You may select any dermatologist in our network who is licensed to practice in your state. If you are currently seeing a dermatologist and they are on our network, you may select that physician — or pick someone new. If you choose "no preference," you will be treated by the next available provider.

What information do I need to provide?

An online visit with a doctor on DermatologistOnCall will ask for much of the same information needed for an in-office appointment. You will need to answer questions about your current medical history, to indicate your doctor and pharmacy preferences, and to submit photos of the affected area.

What information do I need to provide?

An online visit with a doctor on DermatologistOnCall will ask for much of the same information needed for an in-office visit. You will be asked about your current condition (including photos of it), your medical history, your doctor and pharmacy preferences, and insurance and payment information.

Can my online dermatologist prescribe medication or devices?

Yes! If your doctor determines your condition will benefit from a prescribed medication, it will be included in your treatment plan. The order will be sent to the pharmacy of your choice.

Do I need to do a video call with the dermatologist?

It depends on the state where you live and its regulations. Our system will let you know if this is required and will provide you with instructions on how to do the video call to complete your online visit. Video calls are only available in states in which they are required. You will still need to provide all medical information through the online portal, including uploading photos of the affected area.

Is my information safe and secure?

DermatologistOnCall adheres to the national patient information security standards found in both HIPAA and HITECH regulations, including sharing information with any accepted insurance providers. Your photos, personal and medical information, video chat, or diagnosis will never be made public.

How long does it take to receive a response after I submit my case?

Our dermatologists typically respond within 24 hours. If you select a specific dermatologist, they may not be available to provide treatment immediately. If that's the case, you may choose another provider or wait for your preferred doctor to respond. Our providers respond to all visits within three business days.

What will I get from the doctor?

A board-certified dermatologist will review your case and then provide you with a diagnosis and personalized treatment plan. Once completed, you will be notified by email or text message that your plan is available. You may access it at any time through our secure portal. Additionally, you may print your records or fax them to your primary care physician through our portal. Prescriptions are sent to the pharmacy of your choice automatically. Your doctor will ask you for any additional information (or new photos) if needed.

What if the doctor wants me to come in for an in-office visit (i.e., biopsy or diagnostic procedure)?

Your visit with DermatologistOnCall covers online interactions. Depending on your case, your doctor may determine that an in-office diagnostic or therapeutic procedure is needed to best address your condition. That in-office visit would be outside of DermatologistOnCall, and payment or insurance coverage for those services would be separate. Patients who are unable to be treated online are refunded their visit fee.

What if I have questions for the doctor after I submit my visit?

You may submit a message for up to 30 days after your visit through the portal if you have an additional question or comments for your doctor.

How much does this cost, and how can I pay?

The cost of conducting an online visit with DermatologistOnCall is $75. We accept all major credit cards. You may also use a Health Savings Account (HSA), Health Reimbursement Account (HRA), or Flexible Spending Account (FSA). If you have a promo code, be sure to enter the code on the payment page. You may not combine promo codes with other discounts, including insurance.

The online visit fee does not cover prescriptions and follow-up appointments outside the 30-day communication period. Prescription coverage terms vary by insurance carrier. Prescriptions issued by out-of-network providers may or may not be covered by your plan. If you have concerns about prescription drug coverage, make your provider aware of this during your visit. Please consult with your health insurance carrier for additional details on prescription medication coverage and/or reimbursement.

What devices do you support? Do I need to download a mobile app?

You can use your smartphone, tablet, or computer to complete a visit with DermatologistOnCall. You do not need to download an app or additional software to your devices to access quality dermatology care online.

Some states require a quick video call prior to your visit. You receive a notification if this applies to you when you start your visit and be prompted to download a free video-conferencing app based on your device.

Can I treat more than one condition per visit?

No. Each visit covers the review, diagnosis, and treatment plan for one condition.

How do I know you can treat my condition?

Our board-certified dermatologists are trained to diagnose and treat over 3,000 medical conditions affecting the skin, hair, and nails just as they would in office.